Download and fill out the PhotoStamps Merchandise Return Form.
PhotoStamps gift codes purchased through third-party retailers are subject to the retailer's return policy and may not be returned to Stamps.com. Similarly, items ordered through the PhotoStamps.com website and paid for with gift codes are not eligible for a cash refund. If you are not satisfied with the quality of a PhotoStamps order purchased with a gift code, you may return any complete sheets within 30 days and we will reprint the order.
If you’re not satisfied with your order for any reason, return the unused items for a full refund. The following restrictions apply:
- Returns must be received within 30 days of original delivery.
- Items must be unused in the original packaging and complete in good condition.
- Clearance and discontinued items are non-refundable.
- Shipping and handling costs are not refundable.
- Returns shipped C.O.D. or postage due will not be accepted.
We recommend a shipment method with tracking. Please allow 2-3 weeks (from the date we receive the returned item) for your credit or exchange to be processed.