Help - After Ordering

Order Status
You can always find the current status of your order online.
Check order status

Track a Shipment
If your shipment has a tracking number we will include it in the email you received when your order shipped. You can also find it on the Order Details page.

Order Processing Times
Orders placed before 2:00 pm Pacific time on a business day will begin processing that day. Delivery time estimates in the table below are the number of business days it typically takes to receive your order, barring any carrier delays out of PhotoStamps' control.

Shipping Method Delivery Time
USPS First Class Mail 3 - 7 Business Days, no tracking
USPS Priority Mail 3 - 6 Business Days, with tracking
USPS Priority Mail Express 2 - 5 Business Days, with tracking

 

Shipping transit times are not under the direct control of Stamps.com, and Stamps.com is not responsible for shipping delays due to weather, natural disaster, or causes beyond our shipping carrier's control.

If for some reason you have not received your order after 14 business days, please contact our customer service department via e-mail at support@photostamps.com or call us at 888-434-0055.

Image rejections

When you place your order, your image will be reviewed to ensure that it complies with our Image Content Restrictions. Examples of images that we accept include babies and children, individuals, couples, families, pets, business logos, landscapes, artistic items, vehicles, and other similar types of images.

Remember, you must own the rights to the photograph, image, graphic, or logo that you submit. If it is unclear to us that this is the case, we will not accept your image. Also, if we think your submission will result in a low quality product (e.g. the image is too dark or low resolution), we may choose not to process the order.

Please note that owing to privacy concerns, our customer support representatives do not have access to the image(s) that you submitted. As such, they cannot provide details on why your submission did not meet our Content Restrictions.

Cancel an Order
To request cancellation, please call 888-434-0055. You may cancel an order as long as it has not passed the image approval phase. Once your image has been approved, your order can no longer be cancelled. Image approval is the first step in "Processing," and may take only seconds. 

After you cancel an order, it may take several minutes before the request is processed and reflected in the system.

If you are unable to cancel your order before it passes the image approval phase, it cannot be cancelled. If the sheets are undamaged and unused, you may return your order for a full refund once you receive it in the mail. For more information about our return policy click here.

Returns
At PhotoStamps, your satisfaction is our number one concern. If for any reason you are not satisfied with the quality of your order, you may return any unopened and unused item(s) within 30 days of your original order date for your money back.

In the case of a defective item, PhotoStamps will honor the applicable warranty period if it exceeds 30 days. In such an event, please contact Customer Support. All sales of clearance, discontinued, or retired items are final, they cannot be returned for refund.

To receive a refund on an item, please follow the instructions on our returns form.